Terms & Conditions
Complaints Escalation Policy
Mango-internet is committed to providing the highest
standard of customer service to all our customers. However,
in the unlikely event of a problem or complaint, we will do
everything possible to ensure it is dealt with quickly and
fairly. We always aim to respond to your complaint within 5
working days.
Not a Mango-internet customer?
If you are not a Mango-internet customer and have a
complaint relating to any third party (for example relating
to the content of a website hosted by a Mango-internet
customer). Our customer support agents will be unable to
assist you directly.
Please send details of your issue or query to our misuse
team at abuse@mangocorporation.com
By Telephone
Please contact us on the telephone numbers below to speak to
someone regarding your complaint, technical support,
billing, sales etc.
If our support agents are unable to resolve your complaint,
they will refer your complaint directly to the complaints
department. Upon receipt of your complaint, the relevant
manager will investigate the complaint and contact you
directly. We always aim to respond to your
Customer Support requests within 3 working days and complaints
within 5 working days. You can contact us during working
hours Mon-Fri 9am to 5:30pm on 0845 299 0706
By Email
You can email our complaints team at complaints@mangocorporation.com
In writing
We can also be contacted in writing, if you wish at our UK
address below:
Mango Corporation Limited
Dept.: mango-internet, 27 Austin Friars, London EC2N 2QP
Please include your account number and as much detail as
possible in your request, so we can fully investigate your
concerns before contacting you. Please note that postal
complaints will take longer to process and we would always
advise customers (where possible) to contact us directly by
email or telephone.
Please note: by signing up for any of our Services you agree
to be bound by all Mango-internet terms and conditions.