Terms & Conditions

Complaints Escalation Policy

Mango-internet is committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly. We always aim to respond to your complaint within 5 working days.

Not a Mango-internet customer?
If you are not a Mango-internet customer and have a complaint relating to any third party (for example relating to the content of a website hosted by a Mango-internet customer). Our customer support agents will be unable to assist you directly.
Please send details of your issue or query to our misuse team at abuse@mangocorporation.com

By Telephone
Please contact us on the telephone numbers below to speak to someone regarding your complaint, technical support, billing, sales etc.
If our support agents are unable to resolve your complaint, they will refer your complaint directly to the complaints department. Upon receipt of your complaint, the relevant manager will investigate the complaint and contact you directly. We always aim to respond to your Customer Support requests within 3 working days and complaints within 5 working days. You can contact us during working hours Mon-Fri 9am to 5:30pm on 0845 299 0706

By Email
You can email our complaints team at complaints@mangocorporation.com

In writing
We can also be contacted in writing, if you wish at our UK address below:
Mango Corporation Limited
Dept.: mango-internet, 27 Austin Friars, London EC2N 2QP
Please include your account number and as much detail as possible in your request, so we can fully investigate your concerns before contacting you. Please note that postal complaints will take longer to process and we would always advise customers (where possible) to contact us directly by email or telephone.
Please note: by signing up for any of our Services you agree to be bound by all Mango-internet terms and conditions.